Returns and Refunds Policy
Returns and Refunds Policy
At Light Deer, your satisfaction is our priority. We understand that sometimes things may not go as planned, and we’re here to help make the returns and refunds process as smooth as possible.
Return Policy:
If you’re not completely satisfied with your purchase, you can return your items within 15 days of receiving your order. Please ensure that all items are returned to us in their original condition – unused, undamaged, and in their original packaging. We reserve the right to refuse a return if the items show signs of use or damage.
How to Return Your Order:
- Prepare Your Return: Ensure that the items are unused, undamaged, and securely packaged in their original packaging.
- Send Your Return: Include your order reference number and send the package back to us at the address provided in your order confirmation email.
- Refund Processing: Once we receive your return and verify the condition of the items, we will process your refund within 7 working days. The refund will be issued to your original payment method.
Damaged Items:
If you receive an item that is damaged or defective, we sincerely apologize. Please contact our customer service team at orders@lightdeer.co.uk within 48 hours of receiving your order. Include your order reference number and a description or photo of the damage. We will assist you with a replacement of damaged items or a full refund or part refund.
Customer Support:
If you have any questions or need assistance with your return, please don't hesitate to reach out to us at orders@lightdeer.co.uk. Our team is here to help.
Thank you for shopping with Light Deer. We appreciate your business and are committed to ensuring you have a positive experience with us.